Joina City Zimbabwe Case Study

Strengthening the Digital Presence of Zimbabwe’s Most Iconic Shopping Destination

An ongoing creative and digital partnership supporting Joina City’s growth across social media, content, website infrastructure, and brand communication.

Social Media • Website • Content • Design • Event Coverage

Comprehensive city-scale media project for Joina City, Harare. Wide-angle aerial drone shot capturing the iconic skyscraper and retail complex integrated into the city's central business district at sunset

Project Snapshot

Client: Joina City Zimbabwe

Industry
Retail / Property

Scope
Ongoing Partnership

Services
Social Media, Web, Content, Design


Overview

Joina City is Zimbabwe’s largest indoor shopping mall and one of the country’s most recognisable commercial landmarks. Managed by New World Property Managers, it operates both as a high-traffic retail destination and as a brand with its own audience and identity. Kakic partnered with Joina City to support and expand their digital presence through consistent content, platform growth, and ongoing creative collaboration with their in-house marketing team.

THE OPPORTUNITY

Joina City already held a strong position within Zimbabwe’s retail landscape. The focus was not to redefine the brand, but to strengthen how it communicates and operates digitally

At the time, the digital presence was primarily centered on a single platform, with room to grow in both reach and consistency.

OUR APPROACH

Consistency First
A steady stream of relevant, high-quality content to keep the brand active and visible.

Platform Expansion
Introducing and growing multiple channels to meet audiences where they are.

Collaborative Execution
Working closely with Joina City’s in-house team to align messaging and output.

What we Delivered

Social Media Growth & Content

  • Facebook growth from 5,000 to 39,000+ followers
  • Launch of Instagram, TikTok, and WhatsApp Channel
  • Ongoing content including:
    • Tenant highlights
    • Shopping suggestions
    • Event coverage
    • Seasonal campaigns

Website Redesign & Digital Infrastructure

  • Modern, user-friendly website redesign
  • Shop directory (frequently used by visitors)
  • Leasing page with available spaces
  • Ongoing updates and improvements

Design & Brand Support

  • Signage design
  • Press releases
  • Promotional assets
  • Campaign visuals

Event Coverage & Content Production

Coverage of key events including:

  • Mai Vale Makeover
  • Roast of the Comic Pastor
  • LED Screen Launch

Results

Joina City’s digital presence now reflects the scale and activity of the physical space, with consistent content, improved accessibility, and sustained audience growth.

Visual Showcase

@joinacity_official

Joina Trivia Zone, Season 3 Episode 1 #trivia #quiz #streetinterview #joinacity

♬ original sound – Joina City Official – joinacity_official
@joinacity_official

Dance with us and win! Joina City Dance Challenge! #dancechallenge #joinacity #harare #zw

♬ original sound – Joina City Official – joinacity_official
@joinacity_official

Joina Trivia Zone Season 5! Our Funny Street Interview Quiz Continues with episode 2! #trivia #quiz #streetinterview #joinacity

♬ original sound – Joina City Official – joinacity_official
@joinacity_official

Mai Vale had never been to Harare and wished to visit and see Joina City, , this is the story of how we made her dream come true.

♬ original sound – Joina City Official – joinacity_official
@joinacity_official

Joina Trivia Zone returns! Our Funny Street Interview Quiz Continues with Season 5! Enjoy The First Episode! #trivia #quiz #streetinterview #joinacity

♬ original sound – Joina City Official – joinacity_official

SERVICES USED


Let’s Build Something Like This

We help brands and commercial spaces build strong, consistent digital systems that perform over time.


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