PRIVACY POLICY

Last updated: 5 October 2026

WHO WE ARE

This website is operated by Kakic Universe Private Limited, a private business entity registered in Zimbabwe.

Our main website is:

kakicuniverse.co.zw

For privacy-related questions or requests, you can contact us at:

legal@kakicuniverse.co.zw

WHAT INFORMATION WE COLLECT

The information we collect depends on how you use our website and services.

WEBSITE AND ANALYTICS INFORMATION

When you visit our website, we may collect technical and usage information such as:

  • Number of visits and page views
  • Session information
  • Approximate geographic location
  • Browser and device information
  • Operating system and language
  • Screen or device information
  • Pages visited
  • Page titles
  • Referring pages or websites
  • Traffic source
  • Date and time of visits
  • Interactions with parts of our website

We use this information to understand how people interact with Kakic Universe, improve our website, measure the performance of our content and marketing, and make business and marketing decisions.

CONTACT FORMS AND ENQUIRIES

When you contact Kakic Universe through a form on our website, we may collect information such as:

  • Your first and last name
  • Email address
  • Telephone or WhatsApp number
  • Business or organisation name
  • Preferred method of contact
  • Information included in your message or enquiry
  • Your consent to be contacted

We use this information to respond to your enquiry, understand what you need, recommend appropriate services and communicate with you about potential work with Kakic Universe.

KAKIC LEAD CAPTURE

Some of our service and advertising landing pages use our Kakic Lead Capture system.

This system helps us understand what a visitor is looking for and recommend an appropriate Kakic Universe service or package.

Depending on the landing page, we may collect information such as:

  • The service you are interested in
  • Your business or marketing goal
  • Questionnaire answers
  • Whether you are looking for visibility, enquiries, leads, sales or another outcome
  • Whether you are marketing an existing business, a new business or something else
  • Whether an existing business already has an established, limited or inactive marketing presence, or is starting from zero
  • The package or service recommended to you
  • A package you choose to discuss
  • The contact information you submit after receiving a recommendation

These qualification questions help our team understand your needs before contacting you.

The system recommends services and packages but does not itself create a final quotation, take payment, confirm a booking or create a contract.

ADVERTISING AND CAMPAIGN TRACKING

When you arrive on our website through an advertisement or marketing campaign, we may collect information that helps us understand how that campaign performed.

This may include:

  • The landing page you visited
  • The advertising campaign associated with the visit
  • Traffic source or platform
  • UTM source
  • UTM medium
  • UTM campaign
  • UTM content
  • UTM term
  • Meta or Facebook click identifiers where available
  • Google click identifiers where available
  • Referring website or page
  • Time of first visit
  • Interactions with the campaign landing page

Our campaign system may distinguish between visitors who arrived through a Kakic-managed advertising campaign and traffic that is Organic or Untracked.

Tracking Campaigns are measurement records used by Kakic Universe. They do not connect to an advertising account to create advertisements or control advertising spend.

LEAD CAPTURE JOURNEY MEASUREMENT

Where first-party campaign measurement is enabled, our Lead Capture system may record stages in a visitor’s journey through a landing page.

These may include whether the visitor:

  • Viewed the landing page
  • Started the questionnaire
  • Viewed a question
  • Answered a question
  • Reached a package recommendation
  • Viewed the contact form
  • Started filling in the contact form
  • Completed an enquiry

We use this information to understand how well our campaigns and landing pages perform, which services and packages attract interest, and where people stop during an enquiry process.

A measured session represents a browser-tab journey lasting for a limited period. It is not intended to permanently identify an individual person.

Our Lead Capture campaign measurement does not use raw IP addresses or browser fingerprinting.

The system uses a signed journey token stored for the session.

Browser Do Not Track or Global Privacy Control signals may disable browser measurement.

PACKAGE AND SERVICE INTEREST

We may use information collected through enquiries and Lead Capture to understand trends such as:

  • Which Kakic services receive the most enquiries
  • Which packages are recommended most often
  • Which packages visitors choose to discuss
  • Whether visitors are primarily interested in visibility, sales, leads or other goals
  • Whether enquiries are from new or existing businesses
  • Whether existing businesses already have an active marketing presence
  • Which marketing campaigns generate enquiries

This information helps us improve our services, packages, advertising and sales process.

EMAIL NOTIFICATIONS

When a Lead Capture enquiry is completed, the enquiry is first stored in our website’s lead-management system.

Where email notifications are enabled, a summary of the enquiry may then be emailed to authorised Kakic Universe team members.

The email may include information such as:

  • Your name
  • Business or organisation
  • Contact details
  • Questionnaire responses
  • Business qualification information
  • Recommended or selected package
  • Campaign attribution information
  • Date of the enquiry

Kakic Universe may use an email or SMTP provider to transmit these messages.

A failure to send the notification email does not automatically remove the enquiry from our website system. The saved enquiry remains the primary record.

COMMENTS

Comments may be available on certain Kakic Universe websites or sections.

When visitors leave comments, we may collect the information entered into the comment form together with technical information such as the visitor’s IP address and browser user-agent string for spam detection.

This is separate from Kakic Lead Capture campaign measurement, which does not store raw IP addresses for its first-party measurement.

Where Gravatar is used, an anonymised value created from your email address may be sent to the Gravatar service to determine whether you use that service.

If your comment is approved, your profile image may be publicly visible alongside your comment.

 

MEDIA

Visitors are generally not allowed to upload media directly to the main Kakic Universe website unless a particular service or feature specifically allows it.

 

COOKIES AND BROWSER STORAGE

Our website may use cookies, session storage and similar technologies for purposes such as:

  • Providing website functionality
  • Maintaining login sessions
  • Remembering preferences
  • Website analytics
  • Maintaining a Lead Capture journey
  • Campaign attribution
  • Security
  • Spam or abuse prevention

Kakic Lead Capture may use browser session storage for a signed journey token used to measure the visitor’s progress through a campaign landing page.

WordPress may also use cookies for logged-in users, administrators and visitors who leave comments.

Third-party services used on the website may also use cookies or similar technologies according to their own privacy practices.

 

EMBEDDED CONTENT FROM OTHER WEBSITES

Pages on our website may include embedded content such as:

  • Videos
  • Images
  • Social-media content
  • Maps
  • Articles
  • Other external content

Embedded content from another website may behave in the same way as if you visited that website directly.

Those third-party websites may collect information, use cookies or track your interaction with their content according to their own privacy policies.

 

ANALYTICS AND ADVERTISING SERVICES

Kakic Universe may use analytics and advertising platforms to measure website and marketing performance.

Depending on which services are enabled on the website, these may include platforms such as:

  • Google Analytics
  • Google Ads
  • Meta or Facebook
  • Similar analytics and advertising services

These services may receive information about website visits or campaign activity according to their own configurations and privacy policies.

Kakic Lead Capture can also operate its built-in reporting without requiring Google Analytics, Meta or Google Ads tracking IDs.

 

WHY WE USE YOUR INFORMATION

We may use information collected through our websites to:

  • Respond to enquiries
  • Recommend suitable services or packages
  • Communicate with prospective and existing clients
  • Prepare for discussions with prospective clients
  • Provide requested services
  • Manage business relationships
  • Understand which Kakic services attract demand
  • Measure advertising performance
  • Understand which campaigns generate enquiries
  • Improve landing pages and enquiry forms
  • Understand where visitors stop during an enquiry process
  • Analyse website traffic
  • Improve our content and marketing
  • Maintain website security
  • Prevent abuse and spam
  • Maintain appropriate business records

 

WHO WE MAY SHARE INFORMATION WITH

Information collected by Kakic Universe is primarily used for Kakic Universe’s own business operations.

However, some information may be processed by third-party service providers that help us operate our websites and systems.

These may include:

  • Website hosting providers
  • Email and SMTP providers
  • Website security providers
  • Spam-prevention services
  • Analytics providers
  • Advertising and campaign-measurement platforms
  • Cloud or backup providers
  • Technology providers supporting our websites

We may also disclose information where we are legally required to do so.

We do not give service providers access to information simply for unrelated purposes. Access should be limited to what is necessary for the service being provided.

 

WHERE INFORMATION MAY BE PROCESSED

Some technology providers used by Kakic Universe may operate systems or servers outside Zimbabwe.

This means certain information may be processed or stored outside Zimbabwe as part of services such as website hosting, email delivery, analytics, advertising, backups or other online infrastructure.

 

HOW LONG WE RETAIN INFORMATION

We retain information for as long as it is reasonably needed for the purpose for which it was collected or for legitimate business, administrative, security or legal purposes.

At present, Kakic Lead Capture does not automatically delete enquiries or measurement records after a fixed period.

Kakic Universe therefore reviews and manages retained information as part of its operational data-management processes.

We may delete or anonymise information that is no longer reasonably required.

Comments and their metadata may be retained for longer where they remain part of published website content or are needed to recognise and moderate follow-up comments.

 

YOUR INFORMATION AND REQUESTS

You may contact Kakic Universe if you would like to:

  • Ask what personal information we hold about you
  • Request a copy of information relating to you
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Raise a concern about how your information is being used

Requests can be sent to:

legal@kakicuniverse.co.zw

We may need to confirm your identity before responding to a request involving personal information.

Our WordPress website also includes tools that allow administrators to process verified personal-data export and erasure requests, and Kakic Lead Capture includes matching enquiries in those processes.

 

MARKETING COMMUNICATIONS

Submitting an enquiry allows Kakic Universe to contact you regarding that enquiry and the services you have asked about.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated promotional messages unless this is clearly explained when the information is collected.

If you no longer want to receive marketing communications from us, you can ask us to stop.

 

HOW WE PROTECT INFORMATION

We use technical and organisational measures intended to protect information stored in our systems.

These may include:

  • Restricted administrator access
  • Passwords and authentication controls
  • Two-factor authentication where supported
  • Encrypted website connections
  • Website and plugin updates
  • Backups
  • Security monitoring
  • Controlled access to enquiry information

SMTP passwords stored by Kakic Lead Capture are encrypted using WordPress security keys and are not displayed again in plain text after they have been saved.

No website, internet connection or electronic-storage system can be guaranteed to be completely secure.

 

DATA BREACHES

If we become aware of a security incident involving personal information, we will investigate the incident and take appropriate steps to secure affected systems.

Depending on the incident, these steps may include:

  • Restricting access to affected systems
  • Changing compromised credentials
  • Updating software
  • Removing malicious files or code
  • Restoring clean backups
  • Reviewing security controls
  • Notifying affected people or relevant authorities where appropriate

 

THIRD-PARTY WEBSITES

Our website may contain links to websites that are not operated by Kakic Universe.

We are not responsible for the privacy practices or content of those websites.

We encourage visitors to review the privacy policies of external services they choose to use.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our website, systems, services or data practices change.

The latest version will be published on this page together with the date it was last updated.

 

CONTACT US

If you have questions or concerns about this Privacy Policy or information held by Kakic Universe, contact:

Kakic Universe Private Limited

Email: legal@kakicuniverse.co.zw

Website: kakicuniverse.co.zw

 
 
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